Once your referral has been received:

• Our wellbeing lead will contact you by your preferred method

• You and the wellbeing worker will meet somewhere convenient for you to talk about what you are going through.

• The wellbeing service offers up to 12 sessions of support. It's up to you how frequently you want those sessions - this could be weekly, monthly, quarterly

• We know signing up to wellbeing support can be scary, so we’ve made our support as flexible as possible. You can just come to one session with our wellbeing lead and you can talk about whatever’s on your mind.

• If at the end of the session you want further support, we can do that! We offer up to 12 sessions either weekly or fortnightly, before gradually reducing support as you learn to incorporate the wellbeing tools you have learnt into your life.

• But, you can choose to stop at any point, or we can signpost you to another service that you think might suit you better.

• The conversations you have with your wellbeing worker are private- we won’t tell other people what you have told us.

• There are a few exceptions to this because we have a duty to keep you and other young people safe. If we believe you or someone else is at risk of serious harm, we will need to let someone know. However, we will always let you know if that is the case, and we will always keep you in the loop and support you through what is going on.

No - If you're post 16 you can refer yourself directly online using our form.

Yes - everything you share is confidential unless we're worries about your safety. We will discuss any concerns, who we will speak to, and what should be shared.