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After a lot of research, we have decided to go with Care First as the new provider due to it being the easiest to use and also including a fantastic benefits package.


What do I use the service for?

It is designed to help you with a wide range of work, family and personal issues. From work-life balance to childcare information, relationships to workplace issues, health and well-being, let your EAP support you on the issues that affect all of us at some point in our lives. Topics include, but are not limited to: relationships, family matters, stress, loss or bereavement; or work-related issues such as redundancy, feeling the pressure, workload, changes at work, bullying or harassment. Whatever your situation you can be sure of a supportive and constructive response. You are not alone.

How can I access the support?

- Online -

Username: youthconnect

Password: sw01

- 24/7 phone counselling -


0808 164 0191

My Possible Self - Wellness app


As part of our wellebing package with Care Frist included a wellness app called My Possible Self. 

The link for MPS is:


Your unique code to access MPS is ycsw01

Here's a short video introduction for the app.

And here is the guide.

BANES Support

To support your health and wellbeing, BANES council also have provided a range of services, programmes and information available for you to access. As this is on the BANES intranet you can only access this support via a work device. If you would like access to the information but are not able to due to your device please speak with Shelley Bush who can look at alternative methods of obtaining the information.

You can access the support here:

Wellbeing seminars

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